Village of the Heights

I can only speak to the memory care services, but I cannot recommend this facility to anyone. When my mother first moved in a couple of years ago, there was an excellent director, but once she left, the quality of care declined significantly. We were informed that my mother required a sitter to help monitor her, which we arranged. However, when the sitter sent us photos or reported the inadequate care my mom was receiving, she faced backlash from the director and head nurses. The sitter was prohibited from taking photos of my mother or sharing any negative information with us. We were the ones who hired and paid her, yet it felt like we had no say in her care. Without the sitter's assistance, I shudder to think of what my mother's condition would have been. On a positive note, the staff on the 7 am to 2 pm shift were wonderful. They were honest and consistently went above and beyond. Sadly, the issues during the later shifts and the new director tarnished our experience. Many dedicated employees either left or were let go. The staff was overworked and there simply weren’t enough of them. On my mom's final day, I noticed that only one person was responsible for the entire floor, and she was sitting at a table absorbed in her phone. Whenever we discussed concerns with the director, it felt as though the focus shifted back to us, leading me to worry that my mother’s care would be compromised. The director often lied, assuring us that issues were addressed when they were not. We encountered numerous problems that required multiple follow-ups. I understand that every one of these places has its challenges, but this experience was incredibly frustrating for us during an already stressful period. You find yourself in a difficult situation when a loved one reaches a point where moving them could jeopardize their mental well-being and you feel stuck.

Would not recommend this facility to anyone's love ones. Specifically the memory care staff, the evening crew do what they please and often on the phone while residents are watching TV. The activities are great, but only during weekdays, nothing on weekend. Be careful if you complain about, there is retribution. I complained for 4 months, and now my loved on is in a behavior hospital.

After carefully visiting more than 6 senior living facilities we decided on The Village of the Heights. Everyone is extremely nice, caring and friendly. I am extremely happy with our decision and cannot recommend enough!

ABOVE AND BEYOND!! Takes great care of my parents and ensures that I am in the loop of all things changing. Mom was resistant to leave home but this facility has given her life again. Trust Monique, she will not lead you astray.

Lana and Pam bring warmth to the community from the moment you walk in the door. The Executive Director is incredibly knowledgeable and friendly. Trust The Village of The Heights when it comes to senior living.