Aqua Hand Car Wash & Detail

Super bien lugar

I had a great experience here. The workers are nice and my car always comes out super clean. And they give free cookies! The line and wait can be long. The lines are usually long and slow. The wait for your car to be washed will be long. But I'm ok with it because they do good work.

I used to love going here, because the staff was friendly and they always did a great job. However, today the staff broke part of my side mirror, and management said it was my fault it was cracked and must've broken off while I was driving. I utilize my mirrors too much to notice that it was there coming in, but not when leaving.

Paid for the super clean+wheel detailing, $95 before tip. 2004 corvette Z06 with custom painted wheels done within the last year. They accidently peeled off the V on the corvette logo across the back, which they were able to fix thankfully, but on further inspection after I realized that they had damaged the paint on the wheels. There are spots on all 4 wheels around the spokes and rim where they had taken the paint off in places. These aren’t in any area that could be confused with curb rash, because there is no curb rash and the area where the paint came off is where they were scrubbing/power washing. On top of that there are plenty of spots on the wheels that aren’t even fully clean. Super disappointed especially with how recently the wheels were painted and I take pride in keeping them perfect, but now there are chips of paint missing on each wheel. The paint job was many coats with a clear coat finish so it’s also definitely not a question of the quality of the paint job. I don’t even know what Aqua can do to make this right. Super disappointed with how much I paid to be left with my vehicle worse than when I brought it in. Tried to call to talk to someone about it and can’t get anyone on the phone. Update: finally after weeks I get someone on the phone who remembered my vehicle, he said they changed management so they probably can’t do anything, which I don’t see how changing managers has anything to do with their business doing hundreds of dollars in damage to my wheels. That paint was custom blended, with multiple coats and a top clear coat. It was an expensive, proper paint job. He said the manager would reach out that following Monday, that was two or three weeks ago. Really upset with the outcome of this. They messed my corvette up, and they are trying to just ignore the issue and wait for it to go away. Notice how there hasn’t been a reply to my review either. I would never go here again unless you want your car messed up. Absolutely infuriating. Considering contacting my lawyer about legal recourse to fix the damage they caused. Absolutely horrible, and I’m afraid to get my car washed by anyone now except myself. Still waiting on that call back with a resolution Aqua… I’d give 0 stars if it was possible. Update 2: Took so many tries to get someone on the phone, weeks and weeks and finally someone answered my call. He said he remembered me and my car, and that since I had been there there was a “new manager” so nothing could be done. What does that have to do with anything??? I was told the manager would reach out as soon as he’s in to discuss and never received a call. I find it interesting that they haven’t acknowledged my review either. They’re doing whatever they can to dodge the damage they caused to the custom blended I had done for the wheels, about a month after they were safe to wash. They were immaculate on arrival. I didn’t even get to spend very long appreciating what I had been wanting for quite some time. Aqua Car Wash, I wanted a professional car wash, be professional and make this right! Also, the wheels aren’t even clean in the pictures, and we’re taken within 15 minutes of the wash! As mentioned I paid for the wheel detail, after the wash, the only details on my new wheels were paint chips and dirt. Ya’ll don’t acknowledge or take accountability for anyone else’s bad reviews either, which seems to be an increasingly common thread here.. I will not stop until this business fixes it’s mistake, I’m sorry for everyone else’s misfortune with this place.

awful. started off by locking my keys in the car and leaving a gap in my weather sealant after prying the door open. asked them not to use towels since it’s ceramic coated and to only use the air blower. was still dirty after the first wash at which point I talked to the front desk guy who had an attitude with me. he rewashed the car and still left wet spots all over the hood and front windshield. interior is not cleaned well, there is still dust and the cup holders weren’t cleaned at all. don’t go.