Holly Hall Retirement Community

I just brought my husband home today after a two month stay at Holly Hall SNF. It was a very good experience for him from the first day to the last. The nurses, CNAs, physical and occupational therapists, housekeeping, kitchen and administrative staff were wonderful and they all worked together to make his stay so beneficial that I was able to sleep well each night knowing that my husband was being well cared for. Prior to his stay at Holly Hall, he was in another SNF in Pearland that was absolutely the worst place ever so I was was skeptical at first. He went to Holly Hall not being able to walk, turn in the bed and with a pressure wound he got from the first SNF. I'm happy to report that my husband is 100% better and able to use a walker on his way to a full recovery. Thank God for the staff at Holly Hall! They've given my confidence in skilled nursing facilities again!

I can only speak to the health wing, where my father was for about a month. Facility is woefully understaffed. If you ask the drastically overworked nurses how many patients they are responsible they will respond “I’m not allowed to tell you”. I heard 30 patients to one nurse mentioned by a case manager, and would suspect that is correct. A private sitter came in to watch my father one evening and described it as a “horror movie” with no staff in evidence and patients asking for help as she walked by their rooms. The staff tries, but there is only so much you can do with those ratios. So you will need to pay additional for private caregivers , or stay yourself , to provide the care your loved one should have. This will be additional to the 10 grand per month Holly Hall is charging. Yes call buttons ( when they work, they frequently do not even work) will ring constantly , unanswered. There is no staff to answer them. If you are standing outside your loved one’s room while they are being changed , don’t be surprised to be asked for assistance by other patients who are trying to get to their room in a wheelchair. TV’s are broken, handles are missing on cabinets and a lot of the hospital style tables that the patient uses from their bed do not work. You’ll have to be very insistent to get any of these items taken care of. One plus is that the health wing was absolutely spotless. The cleaning crew is very good.

My father was in here for rehab on his toe and I have to say the staff are absolutely wonderful. The facilities are well kept. The organization is well ran. They took fine care of my dad. Absolutely fine care. Thank you from the bottom of my heart.

Whomever gave a 4- 5 star to this place has NOT BEEN HERE. The service is horrible!!! They are SHORT staff... The guy in charge has his office PATRIC COLLIER right behind the front desk ... He doesn't care for the patients he is literally there just to COLLECT HIS PAYCHECK. they put any random food in the computer and state that they give milk and other food to the patients which is a LIE!!!!! food comes to the patients COLD... and I experienced everything myself... The staff have attitude problems... Except for the MEDICATION lady... And a guy that was a nurse he is nice. They NEVER SHOWER the patients... But yet... They write on the on the system that the bathe patients and that some refuse a bath. When patients need someone to help...ANY type of assistance they have that ringing for ALMOST OR ABOUT 45 minutes... And there they are sitting and on their phones... Easily making a good paycheck and NO CARE WHATSOEVER for the patients... It's a shame...a SHAME!!!! that the guy in charge care less for the patients care.... As of what I know he is in charge of that facility. If you love your family...DO NOT!!!! I REPEAT DO NOT take tho this disgusting facility. I hope someone is honest and write a REAL review of this nasty place. They all refuse to even help the patients...which is a SHAME!!!

This facility is by far the worst place to ever take your loved one. Specifically in the rehabilitation clinic. Majority (not all) but majority of the nurses and staff are not equipped to be here. They will not give medications on time, if your family member has a specific diet/nutrition meal plan, THE KITCHEN STAFF WILL NOT FOLLOW PROTOCOL. A family member of mine was robbed (though management replaced the stolen item) stealing should never take place in a facility like this. This place is not safe!!! The owner should reevaluate its medical and health staff. So many violations are seen in this clinic. The only people I commend are the physical and occupational therapist! There are roaches and spiders as well. And some of the staff lack bed side manners. The black man that's in charge of the facility has no clue on what he is doing or how operate a facility. Negligence upon negligence . He only cares for title not the people.