CCRM Fertility of Houston (Texas Medical Center)

Dr. Nodler has blessed me with two beautiful children and in the works for our third. I went to thinking I wouldn’t have children to being blessed beyond belief! His concern and passion for this changed my life for the better!

Incredible experience with Dr. Nodler and the entire staff at CCRM! We had a horrible experience at a different clinic and switched to CCRM midway through our IVF journey and it was our saving grace! They truly care about their individual patients and communicate with you every step of the way. I loved the patient portal platform they use. We couldn’t be happier with our experience! I wish I could use them for my entire pregnancy and delivery!

Freezing your eggs is an extremely empowering experience. My initial experience with CCRM was great. However I am extremely disappointed by the lack of professionalism and communication provided by this practice. Since I have now tried for 2 months and well over 20 phone calls and voicemail to reach someone from the practice management with no response, I will share my experience here. Hopefully I can save someone from similar stress. After year 2 of freezing, the price for storage increased from $600 to $1300 with little explanation. While I understand that some increase is inevitable, I spoke with the main facility who says this price comes from CCRM directly. I have called billing and left multiple messages to call me and discuss - no phone call back. I then spoke with a nurse, operator, spoke with a neighboring CCRM who explained that they would send a message to the practice manager "Priya" who has not called me back. She is always "in a meeting" no matter what time I call. I should also mention, my billing date was last week and I cannot even find anyone to discuss how to pay my bill, safety of my specimens or potential for transfer. This has created a grave sense of distrust with the storage and management of my precious oocytes. The way I am being treated as a patient is horrendous. I should mention that I am a physician, and if I found my practice was being operated this way I would be ashamed. While Dr. Nodler was great at the time of the egg freezing, please save your energy and go elsewhere.

They reschedule once with all notification emails and my permission. I went to the office on the rescheduled day, they actually rescheduled again without my permission/email notification. I went to the clinic for nothing. They charge patients a fee if they don't download the app before two days or show up, what clinic pays for the patient then? The front desk lady even didn’t even apologize, but passive-aggressively said “Yes ma’am…” with so rude and discriminative attitude.

I posted a review & removed it previously because I wanted to finish the entire process. We are now 5 months pregnant and here’s my takeaway from working with CCRM. Overall, most of the staff is amazing. But, they truly lack communication. Our biggest issue we dealt with was being given a heads up for when payments are due. They have you sign tons of paperwork, which yes, most of it’s on there, but easy to overlook. They don’t make it very clear in the beginning. Just when the paperwork is sent. Lastly, once you’re pregnant, I would recommend not doing the follow up ultrasounds. If I had known we were going to be charged extra for that, I would’ve much rather just went to my OB. It wasn’t included in the overall price & we only got to talk to the sonographer, so we were left in the dark when it came to a lot of early pregnancy things. Just skip that part and schedule your initial appt with the OB.