CCRM Fertility of Houston (Main Center)

From start to finish my husband and I have had an extremely positive experience with the CCRM team. Dr.Zhou, Allie, and the full team with CCRM are wonderful. The front desk team as well as the nursing staff are always so welcoming. The whole team is very thorough in proactively making sure you understand what is happening at every step of your journey, providing options when they are available, and is compassionate throughout. Unlike some reviews I see, I found my care team to always be very responsive through the Salve app and by phone when needed. You do not see your doctor every visit, but you do for the important ones. With so many women coming in every morning for blood draws and ultrasounds it just does not make sense that you would see your doctor for this every time. It’s much faster to have those periodic checks done by the staff available and I personally appreciated that and being able to get to my work day early consistently (always 7:30am appointments) instead of the nightmare it would be to schedule to see your specific doctor every single day (when doing daily or every other day appointments). I’ll add that, due to the timing being so sensitive for egg retrievals/transfers, it is not guaranteed that all of your procedures will fall on your doctor’s working days. The CCRM team prioritizes what will lead to the highest chance of a success outcome instead of scheduling for a day and time that your doctor is available. I personally was okay with this. Dr.McKnight performed my egg retrieval and I had a positive experience with her. Dr.Zhou performed my transfer and was fantastic as always. I’d recommend this team to anyone starting their fertility journey! Context: My husband and I came to CCRM for IVF and into my first pregnancy.

My experience was generally positive with the provider, who was exceptional in their expertise and provision of supportive and compassionate care. There are however notable areas for significant improvement, particularly in the check-in process. As I was being called in by the medical assistant, I was unexpectedly asked to make a payment right before entering to see the provider. This was awkward and embarrassing and should have been handled more professionally. Additionally, the third-party nurse and counselors appear to be non responsive (by phone and on the salve app). Improving staff training during check in with better communication and timing and addressing 3rd party nurse /counselor responsiveness could significantly boost patient satisfaction and foster a more welcoming environment.

Dr. McKnight was amazing. She and her nurses are thoughtful, caring, and knowledgeable. This was the best care I have ever received from a doctor or clinic. We had a wonderful experience and highly recommend CCRM and Dr. McKnight.

For the first time in four years of our IVF journey, I feel heard. Dr. Zhou is very knowledgeable, empathetic, and she explained everything so clearly and thoroughly. When you’re going through something so personal and difficult, you want to know that you have the best doctors and care team on your side. You want to feel like you aren’t another number or cash cow to them. Dr. Zhou and CCRM have already made us feel welcomed and supported. We feel as though our IVF experience matters and they’re there to help every step of the way. I’m so happy we switched, I know it will be more ups and downs, but I’m confident we have found the right people to move us forward each time. I look forward to finally getting off of this wild roller coaster ride.

We booked a consultation with Dr. McKnight. She is very knowledgeable and patient with us. She explained IVF process very clearly and answered all my questions. The whole team is nice, from front desk to nurses. I recommend this place.