Top Tax Defenders

This company did nothing but cost me more in interest in fees with the IRS. They are complete waste of time and take no pride in their work or actually achieving results. I do not recommend these services I am updating this review because the only response to our reviews are empty disputes to our claims. I have attached redacted photos of the letter we received from the IRS stating a determination had been made in January of 2023 and we had 30 days to respond. This determination was made in November of 2023 at the hearing our attorney failed to attend. When we forwarded the letter to our contact at Top Tax Defenders, they seemed surprised and upon reviewing their records, showed nothing had been done or communicated on their part with our account since September of 2023. This is very important to take into consideration because after 12 months of no results from Top Tax Defenders and no ability to seem to move forward with them, we asked to terminate services and requested a full refund. I do not know any occupation anywhere in the world where you can sit on a paycheck for 12 months. produce zero results and expect to keep that pay. Top Tax Defenders put our case into an internal audit for 6 weeks with not one word to us. I reached out twice (all communications are documented in emails). After 6 weeks and the second request for our refund, we were denied any compensation and provided a work order breakdown that mysteriously showed tons of work on our case that directly conflicts with all of our email correspondence during that time. They simply denied the refund and somehow felt hours on paper (real or fabricated) determined good results. This is why I stress that I don't believe they hold any integrity. No one is perfect, We own 2 companies of our own; mistakes happen, and we always do our best to correct those mistakes. We believe fixing errors and making the client happy go above and beyond our paycheck at the end of the day.

Top Tax Defenders came through for me, and helped me resolve my tax problem. They were helpful, available and kept me updated. From Alex, who initially took my call, to Season and last but not least, Regina, Top Tax Defenders Team, you guys rock! Heard of you guys on 740KTRH and boy am I glad I called you.

Extremely poor communication with clients. Unanswered communication from IRS. Missed hearing. They only want to make more money instead of doing what they were already paid to help with. I made more progress in a settlement in 1 phone call than they did in almost a year!

Monica amended my return and got us a significant refund. She was extremely thorough and always kept me informed of updates. I am extremely grateful for all of her help and hard work.

Admittingly, after originally filing an extension and then not filing my return on time after my husband's unexpected death, I sent in what I thought would be an approximation of taxes due. When I was finally ready to file my taxes I went to Top Tax Defenders. They calculated that not only did I over pay, I was actually due more. However, COVID hit and the IRS was moving extremely slow, and due to the time that'd lapsed, they determined that although I was due the money they were denying a refund to me. That is when Top Tax Defenders really helped me when we appealed. It took a couple of years but at last I received my full refund! Thank you Top Tax Defenders!