Solera at West Houston

Que es mi mejor lugar da un buen servicio a los pacientes y todo el personal

Si me gusta

These type reviews are tough to write because if you’re experiencing it, you likely have a friend or family member temporarily residing in a facility like this. I was surprised I was so impressed with the center. My uncle is currently residing here and though his condition is not good, I feel confident he is getting great care. The staff are all very friendly, the rooms are clean and it smelled nice through the entire interior. It is a one story facility with easy parking. There are several restaurant’s conveniently located nearby. They have a couple of common area rooms with pretty decor (of of which has a piano), a small shop with boutique items, and a salon for hair cuts and a shave service for the men. Each room has a mini fridge, a single sink and a microwave. The bathrooms are spacious. All rooms, as far as I could tell, are private rooms. Some rooms even have a private exit to a terrace. The TV channels are limited. I think there’s only a total of 10. The facility was quiet. I couldn’t think of any reason to give less than 5 stars. Again, it’s a tough situation and no one wants to be going through, but if this is where he has to be, I feel it’s a great option. He is entering hospice, so it’s all about keeping him calm and pain free right now. If anyone is going through this and looking for a place they can rely on to care for their loved one, I would recommend this place. Since he has been sick, we have put him in 2 places. The Concierge was the first one. We did not care for that facility at all. Prayers to anyone reading this, but I also hope it helps you make a decision. Side note: I visited on a weekend. Everyone who knows anything about facilities like this knows they don’t have their “A Team” on weekends. Not sure why. The patient still need the same care no what day. If the staff was this great on a weekend, and a weekend is not the “A Team”, then I suppose the weekday crew is even that much better. I hate to even make that comparison. Anyone who searches for a facility or has experienced loved ones in a facility, will know this.

I have been a long term resident at Solera West Houston for 51/2 pyears and I could not be happier with the facility and most importantly, with the caring staff, Miss Yolanda, Miss Anita, Mirtha, Gloria, Miss Kim, Evelyn, Nosa, Shayla, Lynn, Kenika, Nurse Anchou, Annette, Judy, Hugo, Santos, Brandis and Jesse Brignac.

This place is dirty and roach infested and the staff are mean and seem like they hate their job. Residents are made to pee in their diaper because the staff won’t help them to the bathroom. Beds aren’t made. No sheets or covers. Simply Inhumane. Ask anybody to help and it’s always someone else’s responsibility.